Shipping & Returns Policy

We are located in Orlando, Florida.

 

Processing times are typically 3-5 business days.

 

All packages ship via USPS Priority Mail.

 

There are no returns, exchanges or refunds. 

 

Loss/Damage: Please contact me in the unlikely event of loss or damage within 48 hours so that I can quickly help with the process of replacing a product. Please retain all packing and contents. Disposing of, or manipulating packing materials, will obstruct most carrier's insurance requirements and limit my ability to assist. Photographs will be required for this process, and/or possible inspection by a representative from the shipping carrier used. Please note that replacements will not be processed until the items have been inspected.

 

Special Event? Please email me at: hello@pampastrove.com with any special requests

or pre-order bulk order and pricing for an event.

 

Shipping rates are $9 flat,

or free shipping for purchases over $65, within the USA

 

**Due To Covid and the holidays, all shipping carriers are experiencing delays. Although we maintain our promise to ship quickly via Priority Mail which in normal times takes 2-3 days, we cannot control the shipper's delays.